Returns

Life.Pep.Vigor. is customer-centric and totally obsessed with frictionless online experiences for our customers.

Our products are made, consciously, in small batches. Low inventory ensures minimal impact on the environment, which is one of our core values, especially as a small operation. This means you have 14 days after receiving your item to request a return. We may not be able to fulfill each return request, as many items are custom ordered. Please check your sizing and colors closely before each purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@lifepepvigor.com. We will review your query and eligibility for return, refund, or exchange. We will do everything in our power to make it right for you, our dedicated customer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at returns@lifepepvigor.com. Please include your order number.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@lifepepvigor.com with your order details.